Frequently Asked Questions
What is Quickcar?
Quickcar is a digital platform that allows you to book car rental services quickly, safely and efficiently, connecting customers to the companies that provide the service.
How can I make a reservation?
You can book directly on the Quickcar website or through the app. Choose your dates and location, select a vehicle and complete the payment online — your booking is confirmed immediately.
Is Quickcar available 24 hours a day?
Yes, Quickcar is available 24 hours a day, 7 days a week.
What documents do I need to rent?
You need a valid driving licence and a profile photo so we can verify your identity. Documents are uploaded once, in your Quickcar account, and are kept for your future bookings.
What payment methods are accepted?
We accept secure digital payments through SISP (vinti4, Visa and Mastercard) and through Stripe, which supports card, Apple Pay and Google Pay. The online payment corresponds to 10% of the reservation fee; the remaining amount is paid directly at the company when you pick up the vehicle.
Can I cancel a reservation?
Yes, you can cancel your booking in My Bookings, on the website or in the app, according to the conditions presented at the time of booking.
Do I receive confirmation of my reservation?
Yes, after completing your booking you receive an immediate confirmation on the website or in the app, and also by email.
How can I contact support?
You can contact support through the website or the app, or through Quickcar's official channels. Our team is available to help you.